Since the beginning of virtual school, students have submitted at least 188 tickets to the IT helpdesk. Of those tickets, the largest single source of problems (56 tickets; 31%) is students’ slow home internet connections. China’s limited overseas connectivity causes slow home internet connections – essentially, there is an internet traffic jam between China and the rest of the world.
While the IT helpdesk can’t disperse this traffic jam, the helpdesk has found common workarounds that help students to submit their work. Click Continue reading below to see the full list.